Frequently Asked Questions

Need help accessing your training courses? Below are the most common fixes and resolutions. Please contact us if you still have issues.

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How Do I Log Into the Site?

Follow these steps to log into your account:

  1. Visit our website and click Login in the top-right corner.
  2. Enter your username or email address and password.
  3. Click Log In to access your dashboard.

If you’re enrolled in any courses, they will appear in your dashboard under the “My Courses” section.

I Forgot My Password. How Can I Reset It?

If you’ve forgotten your password:

  1. Go to the Login Page.
  2. Click Lost your password? below the login form.
  3. Enter your email address and click Reset Password.
  4. Check your email inbox for a password reset link.
  5. Click the link, create a new password, and save your changes.

If you don’t see the email, check your spam or junk folder.

I Can’t Log In. What Should I Do?

Here are some common fixes:

  • Check your email and password: Ensure you’re using the correct credentials.
  • Reset your password: Follow the password reset steps mentioned above.
  • Clear your browser’s cookies and cache: Refer to this guide for clearing cookies and cache.
  • Try another browser or device: Sometimes switching can resolve login issues.

If none of these solutions work, contact our support team.

How To Clear Cookies & Cache on Your Device

Why do I need to do this?

Clearing cookies and cache helps improve your browser’s performance, resolve’s course loading issues, and protect your privacy. Follow the steps below for your device or browser:

For Desktop Browsers

Google Chrome (Windows/Mac):

  1. Open Chrome.
  2. Click the three-dot menu in the top-right corner.
  3. Go to Settings > Privacy and security > Clear browsing data.
  4. Select a Time range (e.g., Last hour, Last 7 days, All time).
  5. Check Cookies and other site data and Cached images and files.
  6. Click Clear data.

Mozilla Firefox (Windows/Mac):

  1. Open Firefox.
  2. Click the three-line menu in the top-right corner.
  3. Go to Settings > Privacy & Security.
  4. Scroll to Cookies and Site Data and click Clear Data.
  5. Check both options, then click Clear.

Microsoft Edge:

  1. Open Edge.
  2. Click the three-dot menu in the top-right corner.
  3. Go to Settings > Privacy, search, and services > Clear browsing data.
  4. Click Choose what to clear.
  5. Check Cookies and other site data and Cached images and files.
  6. Click Clear now.

Safari (Mac):

  1. Open Safari.
  2. Go to Safari > Preferences > Privacy.
  3. Click Manage Website Data, then select Remove All.
  4. Confirm by clicking Remove Now.

For Mobile Devices

For Mobile Devices

Chrome (Android/iOS):

  1. Open the Chrome app.
  2. Tap the three-dot menu (top-right on Android, bottom-right on iOS).
  3. Select History > Clear browsing data.
  4. Choose a Time range and check Cookies, site data, and Cached images and files.
  5. Tap Clear data.

Safari (iOS):

  1. Open Settings on your iPhone/iPad.
  2. Scroll down to Safari.
  3. Tap Clear History and Website Data.
  4. Confirm by tapping Clear.

Samsung Internet (Android):

  1. Open the Samsung Internet app.
  2. Tap the three-line menu in the bottom-right corner.
  3. Go to Settings > Privacy and security.
  4. Tap Delete browsing data.
  5. Check Cookies and site data and Cached images and files.
  6. Tap Delete.

Firefox (Android/iOS):

  1. Open the Firefox app.
  2. Tap the three-line menu (top-right on Android, bottom-right on iOS).
  3. Go to Settings > Delete browsing data.
  4. Check Cookies and Cache.
  5. Tap Delete browsing data.

For Other Devices

For Other Devices

Smart TVs and Gaming Consoles:

  • Smart TV Browsers: Look for browser settings or privacy options to clear cookies and cache.
  • Gaming Consoles (PlayStation/Xbox): Refer to the system settings under browser or storage options.

iPadOS:

Follow the same steps as Safari (iOS).

Why Am I Logged Out Automatically?

7. Why Am I Logged Out Automatically?

For security reasons, sessions may time out after a period of inactivity. If this happens, simply log in again to continue where you left off.

I need Support

9. How Can I Contact Support?

If you need help, reach out via:

Support Request

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